SMS Terms of Service

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By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Great River Marine Surveying Co. This includes SMS messages for marketing. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.greatrivermarine.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

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Privacy Policy

Great River & Lakes – Marine Surveying Co.
Effective Date: September 26, 2026
Last Updated: September 26, 2026

Great River & Lakes – Marine Surveying Co. (“Great River Marine,” “we,” “us,” or “our”) respects the privacy of our clients, prospective clients, website visitors, and other individuals who interact with our company. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, schedule marine surveying services, communicate with us, make a payment, or otherwise use our services.

This Privacy Policy applies to information collected through GreatRiverMarine.com, our online forms, email, telephone, SMS/text messaging, payment and invoicing systems, and other business communications.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name

• Mailing or billing address

• Email address

• Telephone and mobile phone number

• Vessel ownership and purchasing information

• Vessel make, model, year, length, location, HIN or other vessel-identification information

• Marina, boatyard, broker, seller, insurance, lender, or other relevant contact information

• Requested survey type and services

• Scheduling and appointment information

• Information contained in survey request or intake forms

• Photographs, documents, records, and other materials provided in connection with a survey

• Communications you send to us by email, telephone, text message, website form, or other means

• Billing and transaction information

• Other information you voluntarily provide to us

We may also collect technical information associated with use of our website, such as IP address, browser type, device information, referring pages, pages visited, and similar website usage information.

2. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests for quotations

• Schedule and perform marine surveys, vessel appraisals, inspections, testing, and related services

• Identify and communicate with clients

• Prepare marine survey reports and other professional documentation

• Communicate survey and report status

• Create and send invoices

• Process and confirm payments

• Send billing and past-due reminders

• Provide customer service

• Maintain business and accounting records

• Improve our website, services, and customer experience

• Prevent fraud, misuse, and unauthorized activity

• Protect our legal rights and property

• Comply with applicable legal, regulatory, insurance, accounting, and recordkeeping obligations

We may also contact previous clients regarding our services where permitted by applicable law.

3. Payment Information

We may use third-party payment processors and financial service providers to facilitate invoices and payments.

When you pay an invoice by credit card, debit card, bank transfer, or another electronic payment method, payment information may be processed directly by the applicable payment provider. Great River Marine does not necessarily receive or retain complete payment-card information.

Clients may also be provided with alternative payment methods such as Zelle or Venmo when available.

Payment providers maintain their own privacy and security practices, which may be governed by their respective privacy policies and terms.

4. SMS/Text Messaging

If you provide a mobile telephone number and consent to receive text messages from Great River Marine, we may send service-related SMS communications concerning your marine surveying services.

Messages may include:

• Appointment and scheduling information

• Survey status notifications

• Invoice and payment links

• Payment reminders

• Past-due notices

• Payment confirmations

• Report-status notifications

• Service-related questions or updates

• Other communications relating to services you requested from us

Message frequency varies. Message and data rates may apply.

Where applicable, you may opt out of SMS communications by replying STOP. You may reply HELP for assistance or contact Great River Marine directly.

Some automated notification numbers may not be monitored for incoming messages. When a message identifies a telephone number as an unmonitored line, clients should contact us using the telephone number or email address included in the message.

5. SMS Privacy and Non-Sharing Policy

Great River Marine treats mobile telephone information and SMS consent information as private customer information.

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

We may provide information to service providers acting on our behalf when reasonably necessary to deliver SMS communications, process invoices, provide communications infrastructure, maintain our systems, or perform other services for Great River Marine. Such service providers are not authorized by Great River Marine to use mobile information for their own marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support services, such as customer service or messaging delivery, is permitted where necessary to provide our services. SMS opt-in information and consent are excluded from marketing disclosures and will not be shared with third parties for marketing purposes.

6. Email Communications

We may use the email address you provide to communicate about:

• Quotes and service requests

• Scheduling

• Survey completion

• Invoices and payment

• Reports

• Customer-service matters

• Follow-up communications

• Requests for customer feedback or reviews

• Future services, discounts, or company information where permitted by law

You may request that we discontinue nonessential promotional email communications. Transactional and service-related emails may still be sent when necessary to administer services you requested.

7. Disclosure of Information

We do not sell personal information in the ordinary course of our business.

We may disclose information when reasonably necessary to organizations or individuals assisting us in operating our business or providing requested services, including payment processors, communications providers, website and technology providers, report preparation personnel, contractors, professional advisers, and other service providers.

Information may also be disclosed when:

• You direct or authorize us to disclose it;

• Disclosure is reasonably necessary to perform services you requested;

• Required by law, subpoena, court order, or other legal process;

• Necessary to protect our company, clients, employees, contractors, property, or legal rights;

• Necessary to investigate suspected fraud, misuse, security incidents, or unlawful activity; or

• Connected with a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business, subject to applicable law.

8. Marine Survey Reports and Client Information

Marine survey reports and associated client records may contain personal, vessel, financial, insurance, valuation, or other information.

We use such information for legitimate purposes connected with performing and documenting our professional services.

A survey report may be provided to the client and, when authorized or reasonably necessary for the requested service, to parties such as insurers, lenders, brokers, attorneys, vessel owners, prospective purchasers, or other designated recipients.

Clients are responsible for identifying authorized recipients when requesting that reports or related documents be transmitted to third parties.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate website functionality, understand website traffic, improve performance, remember preferences, and measure the effectiveness of our online presence.

Certain third-party services incorporated into our website may also use cookies or similar technologies subject to their own policies.

Your browser may permit you to block or delete cookies. Disabling certain cookies may affect website functionality.

10. Website Analytics and Advertising

We may use analytics, search-engine, advertising, website-hosting, or similar services to understand how visitors locate and use our website.

These services may receive technical information such as IP addresses, device information, browser information, referring pages, and website interactions.

Where required by applicable law, appropriate consent mechanisms may be provided for nonessential cookies or tracking technologies.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, telecommunications network, cloud-storage service, or electronic transmission method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Clients should not send passwords, complete payment-card numbers, or other highly sensitive credentials through ordinary email or SMS unless specifically instructed to use an appropriate secure method.

12. Data Retention

We may retain personal information, correspondence, survey documentation, invoices, reports, photographs, and business records for as long as reasonably necessary for:

• Providing services

• Maintaining professional survey records

• Accounting and tax purposes

• Insurance purposes

• Resolving disputes

• Establishing or defending legal claims

• Fraud prevention

• Compliance with legal and regulatory requirements

• Other legitimate business purposes

Retention periods may vary depending on the nature of the information and applicable requirements.

13. Children's Privacy

Our commercial marine surveying services and website are not directed toward children under 13, and we do not knowingly solicit personal information from children under 13 through our website.

If we become aware that information from a child was collected inappropriately, we may take reasonable steps to delete it.

14. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, payment platforms, social-media services, review platforms, marinas, vendors, or other external services.

Great River Marine does not control the privacy practices of independent third parties. Accessing an external website or service is subject to that provider's privacy practices and terms.

15. Your Privacy Choices

Depending upon where you reside and applicable law, you may have rights regarding your personal information, which can include requesting access, correction, or deletion of certain information.

These rights are subject to applicable legal exceptions, including circumstances in which we are required or permitted to retain information for accounting, contractual, legal, insurance, professional-recordkeeping, dispute-resolution, or other legitimate purposes.

Privacy requests may be submitted using the contact information below.

16. Do Not Sell or Share for Marketing

Great River Marine does not sell clients' mobile telephone numbers or SMS consent information to third parties for marketing purposes.

We do not share SMS opt-in information with third parties for their independent marketing or promotional use.

17. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

The updated version will be posted on our website with a revised Last Updated date. Continued use of our website or services following an update is subject to the then-current Privacy Policy.

18. Contact Us

Questions, concerns, or requests concerning this Privacy Policy or our privacy practices may be directed to:

Great River & Lakes – Marine Surveying Co.
Telephone: 1-877-921-2628
Email: surveyor@GreatRiverMarine.com
Website: GreatRiverMarine.com

For SMS assistance, clients may also use the contact information above. If an automated SMS notification states that the originating number is not monitored, please do not reply to that number; contact our office instead.